Office
© Peduli Insan All rights reserved. Privacy Policy
Q: Who is Peduli Insan?
A: Peduli Insan is a registered humanitarian NGO in Malaysia, focusing on helping the poor, orphans, and crisis victims worldwide.
Q: Is Peduli Insan a registered NGO?
A: Yes, Peduli Insan is registered under ROS (PPM-028-10-29082018). You can verify its status on the official ROS website.
Q: How does Peduli Insan ensure transparency?
A: All campaigns are monitored, annual Audit Reports are published, and project updates are shared via social media and email.
Q: How are donations guaranteed to reach beneficiaries?
A: Donations are distributed through trusted partners, monitored by our team, and reported in official audits and reports.
Q: Are donations tax-deductible (LHDN)?
A: At present, donations are not eligible for tax deductions.
Q: Why is there an extra RM1.50 fee for online donations?
A: The fee is charged by the payment system (Billplz). Example: RM250 (donation) + RM1.50 (system fee). Direct bank transfers to Peduli Insan accounts have no extra charges.
Q: Why does Peduli Insan have many bank accounts?
A: Peduli Insan has over 10 bank accounts for different projects/campaigns. Donors can donate to any official account under Pertubuhan Peduli Insan Malaysia.
Q: Why is there a minimum donation of RM30?
A: Our form provides packages starting from RM30 for convenience. However, there is no actual minimum—donations as low as RM1 are accepted.
Q: Can I pay zakat through Peduli Insan?
A: Currently, Peduli Insan is not officially registered with the State Zakat Board. Therefore, donation receipts issued cannot be claimed as zakat under the IRB.
Q: In that case, is my zakat valid according to Shariah?
A: Yes, from the Shariah perspective, zakat payment through Peduli Insan is valid because our zakat recipients are the poor, orphans, and war victims/refugees who are eligible to receive zakat.
Q: What if I still want to continue paying zakat with Peduli Insan?
A: You can directly contact Peduli Insan’s Customer Service Officer for further clarification and assistance in the payment process.
Q: Will I receive a receipt?
A: Yes, an official receipt will be automatically sent via email if the donation is made through the provided donation link.
Q: How can I donate to this campaign/project?
A: You can donate via bank transfer, online payment, auto-debit (MyInfaq), or directly into Peduli Insan’s official accounts.
Q: Can I set up monthly donations?
A: Yes, through the MyInfaq auto-debit program. You can choose the desired amount and it will be automatically deducted every month.
Q: I tried paying through Onpay but it failed. What should I do?
A: Sorry for the inconvenience. We recommend donating directly via online banking or bank transfer to avoid technical issues.
Q: I tried bank-in but the transaction failed. Why?
A: It may be due to a high number of transactions happening at once. Please try again after 30 minutes. If it still fails, kindly contact our staff.
Q: Can I get the bank account numbers?
A: The official account number of Peduli Insan is as follows:
Bank Islam
PERTUBUHAN PEDULI INSAN MALAYSIA
Account No.: 0704 3011 0612 88
Q: What will my donation be used for?
A: Donations are used according to the project, for example food packs, education, clean water, medical assistance, and other needs.
Q: Can I see pictures/videos of the recipients?
A: Yes, we share updates via the website, social media, donor reports via email announcements and WhatsApp.
Q: I want to send a sweater, is that okay?
A: At the moment we are not accepting donations of items such as sweaters due to the high shipping costs. As an alternative, donations in the form of money will be used to purchase items directly on site. If the collection of items is reopened, we will inform you through an official announcement from Peduli Insan.
Q: Does Peduli Insan provide aqiqah?
A: Yes, we provide aqiqah slaughtering packages in Syrian refugee camps for RM1,300 per sheep. Contact our officers for more information.
Q: How do I join Peduli Insan volunteers?
A: Currently, Peduli Insan has not opened volunteer participation because there are no programs that require such services. If it is opened, we will announce it through official social media.
Q: I would like to make an official visit or appointment with Peduli Insan. How do I do it?
A: Visit requests can be made via official email to publicrelations@peduliinsan.org by including your organization profile. Our officers will contact you back to confirm the date and time.
Q: How do I apply for assistance from Peduli Insan?
A: Currently, applications for assistance are closed. If they reopen, we will inform you through Peduli Insan's official channels.
Q: How can I make monthly donations?
A: Monthly donations can be made through the MyInfaq system. Please follow the registration steps provided on the official MyInfaq form.
Q: What is the range of monthly contributions?
A: Monthly deductions can be as low as RM10 and up to a maximum of RM500 per month.
Q: When will the deduction be made?
A: During registration, a RM1.00 charge will be imposed as a verification fee. Donations will then be deducted only once a month, either between the 2nd–5th or the 22nd–26th of the following month after registration.
Q: Which banks can I use to register?
A: All banks that provide online banking services can be used for monthly donation registration.
Q: I don't have an email address. Can I still register?
A: Yes. Peduli Insan will use our official email as a substitute. Registration confirmation will be sent via WhatsApp to the registered phone number.
Q: Until when will the monthly deduction continue?
A: Deductions will continue every month indefinitely until the donor requests to stop.
Q: How can I stop the monthly deduction?
A: To stop deductions, please contact our officer at 017-7444595.
Q: Can I register if I don't have access to online banking?
A: No. Registration for monthly deductions can only be done through online banking.
Q: If my account balance is insufficient this month, will there be backdated deductions the following month?
A: No. There will be no charges or backdated deductions if the account balance is insufficient.
Q: How can Peduli Insan's aid reach Gaza when there are border restrictions?
A: Aid is channeled through two main methods:
Peduli Insan works directly with implementing NGOs in Gaza & Palestine. Field teams obtain supplies from local suppliers who are still operating. These supplies are used to provide hot meals and clean water distribution to residents.
In addition, aid is also sent through border crossings in the form of non-perishable food such as canned food (e.g. meat). This method is subject to the approval of the border authorities. For example, during Aidiladha 2025, Peduli Insan sent canned food supplies which are currently awaiting clearance at the Jordanian border. All of these stocks have a shelf life of 2 years (released June 2025), so they remain safe to use once they enter Gaza.
Q: What percentage of management costs are used from each donation?
A: Peduli Insan's annual management costs are estimated to be around 10%. However, this rate is calculated comprehensively for a year's operations, not based on each specific campaign or project. This percentage may also change slightly according to the implementation of the program, current needs and field situation that year.
To ensure transparency and integrity, an annual Audit Reports is also provided and can be accessed through the official website from the following link: Audit Reports.
Q: Why does the price of a hot meal for one person reach RM35? It seems very expensive
A: The cost of food in Gaza is very high due to the blockade which has caused limited supply and inflated prices. For example, in June 2025 the price of 1kg of flour reached RM125 and 1kg of lentils was around RM62. Even though there are ingredients such as rice, vegetables or canned beans, all are sold at much more expensive prices than in Malaysia. This amount of RM35 not only covers the raw materials, but also the costs of preparation, cooking and management on the ground, making the estimate realistic according to the current situation in Gaza.
Q: How can I see proof that aid has actually arrived and ensure that the management of donations is transparent?
A: Peduli Insan always emphasizes transparency in every donation entrusted. Evidence of the implementation of aid can be seen through displays on our official social media platforms such as Facebook, Instagram, and YouTube, where we share photos, videos, and reports on the latest progress of aid distribution.
In addition, to ensure integrity in fund management, annual Audit Reports are also prepared by certified auditors. This report can be referred to by the public via the official website as proof that every donation is managed transparently, prudently, and reaches those who really need it.
Q: Why are there still people in Gaza who have not received aid?
A: The biggest challenge in delivering aid in Gaza is the Zionist regime's strict restrictions that make it difficult for aid to enter directly and comprehensively. Peduli Insan uses its own method by working with local NGOs in Gaza to distribute hot food, clean water and basic necessities in phases.
However, with the estimated population of Gaza reaching around 2.1 million people, as well as various constraints in terms of security, access, funding sources and logistics, this effort cannot cover all residents at once. Despite this, Peduli Insan remains committed to continuously distributing aid according to its capabilities. Every donation is distributed to those most in need, and the progress of distribution is shared transparently through our official platform.
Q: Why are the people of Gaza still starving when aid has reached them?
A: Individuals who are severely malnourished to the point where their skeletons are visible require a long recovery period even after they have started receiving nutritious food. Meanwhile, the available donations are not able to accommodate all the victims of the war due to the vastness of Palestine. However, we are still trying our best and best, according to our available capacity, to channel aid to those we can reach.
Q: Are raw materials available in the local market?
A: Raw materials are still available in the local market, but in very limited quantities and at skyrocketing prices. Therefore, we prepare hot meals using ingredients such as canned beans, vegetables and rice. Although the price of these ingredients is also expensive, they are still more affordable than raw materials such as meat which are much harder to obtain.
Q: Why not do air drops?
A: For now, Peduli Insan has successfully distributed food aid using resources from within Gaza itself. Efforts to deliver via air drops are being carried out by other parties. From our side, there are two main methods used, and thank God, the food provided has safely reached those in need.